:root {
    --ned-support-bg: rgba(8, 13, 30, 0.96);
    --ned-support-card: rgba(13, 22, 48, 0.92);
    --ned-support-card-2: rgba(20, 32, 69, 0.88);
    --ned-support-line: rgba(125, 211, 252, 0.18);
    --ned-support-text: #eef7ff;
    --ned-support-muted: rgba(226, 242, 255, 0.66);
    --ned-support-accent: #38bdf8;
    --ned-support-accent-2: #a78bfa;
    --ned-support-good: #22c55e;
    --ned-support-warn: #f59e0b;
    --ned-support-done: #14b8a6;
}

.ned-support-center, .ned-support-center * {
    box-sizing: border-box;
}

.ned-support-fab {
    position: fixed;
    right: 18px;
    bottom: 92px;
    z-index: 99990;
    display: inline-flex;
    align-items: center;
    gap: 9px;
    min-height: 52px;
    padding: 10px 15px;
    border: 1px solid rgba(56, 189, 248, 0.42);
    border-radius: 999px;
    color: #fff;
    background: linear-gradient(135deg, rgba(14, 165, 233, 0.92), rgba(124, 58, 237, 0.92));
    box-shadow: 0 18px 42px rgba(14, 165, 233, 0.26), inset 0 1px 0 rgba(255, 255, 255, 0.22);
    cursor: pointer;
    isolation: isolate;
    overflow: hidden;
    font-weight: 800;
    letter-spacing: 0.01em;
}

.ned-support-fab:hover,
.ned-support-fab:focus {
    transform: translateY(-1px);
    outline: none;
    box-shadow: 0 22px 52px rgba(124, 58, 237, 0.28), 0 0 0 4px rgba(56, 189, 248, 0.14);
}

.ned-support-fab-pulse {
    position: absolute;
    inset: -8px;
    z-index: -1;
    background: radial-gradient(circle at 30% 20%, rgba(255, 255, 255, 0.34), transparent 34%);
    animation: nedSupportPulse 2.6s ease-in-out infinite;
}

.ned-support-fab-icon {
    display: grid;
    width: 28px;
    height: 28px;
    place-items: center;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.18);
}

.ned-support-drawer {
    position: fixed;
    right: 18px;
    bottom: 156px;
    z-index: 99989;
    width: min(390px, calc(100vw - 28px));
    max-height: min(680px, calc(100vh - 185px));
    display: flex;
    flex-direction: column;
    gap: 12px;
    padding: 16px;
    color: var(--ned-support-text);
    background: linear-gradient(180deg, rgba(7, 12, 27, 0.98), rgba(12, 20, 45, 0.97));
    border: 1px solid var(--ned-support-line);
    border-radius: 24px;
    box-shadow: 0 26px 88px rgba(0, 0, 0, 0.52), inset 0 1px 0 rgba(255, 255, 255, 0.08);
    transform: translateY(12px) scale(0.97);
    opacity: 0;
    pointer-events: none;
    transition: opacity 180ms ease, transform 180ms ease;
    backdrop-filter: blur(18px);
}

.ned-support-center[data-open="1"] .ned-support-drawer {
    opacity: 1;
    pointer-events: auto;
    transform: translateY(0) scale(1);
}

.ned-support-drawer-head {
    display: flex;
    justify-content: space-between;
    gap: 12px;
    align-items: flex-start;
}

.ned-support-eyebrow {
    display: inline-flex;
    margin-bottom: 6px;
    color: var(--ned-support-accent);
    font-size: 11px;
    font-weight: 900;
    letter-spacing: 0.14em;
    text-transform: uppercase;
}

.ned-support-drawer h3,
.ned-support-admin-wrap h1,
.ned-support-admin-wrap h2 {
    margin: 0;
    color: var(--ned-support-text);
    line-height: 1.1;
}

.ned-support-drawer p,
.ned-support-admin-wrap p {
    margin: 6px 0 0;
    color: var(--ned-support-muted);
}

.ned-support-close {
    width: 34px;
    height: 34px;
    border: 1px solid var(--ned-support-line);
    border-radius: 14px;
    color: var(--ned-support-text);
    background: rgba(255, 255, 255, 0.06);
    font-size: 24px;
    line-height: 1;
    cursor: pointer;
}

.ned-support-actions {
    display: grid;
    grid-template-columns: 1fr auto;
    gap: 10px;
}

.ned-support-wa,
.ned-support-new,
.ned-support-form button {
    border: 1px solid rgba(56, 189, 248, 0.26);
    border-radius: 18px;
    color: #fff;
    text-decoration: none;
    background: linear-gradient(135deg, rgba(14, 165, 233, 0.22), rgba(124, 58, 237, 0.18));
    cursor: pointer;
}

.ned-support-wa {
    display: flex;
    flex-direction: column;
    padding: 12px 14px;
}

.ned-support-wa span {
    color: #86efac;
    font-size: 12px;
    font-weight: 900;
}

.ned-support-wa strong {
    font-size: 14px;
}

.ned-support-new {
    padding: 0 14px;
    font-weight: 900;
}

.ned-support-statusbar,
.ned-support-thread-state {
    padding: 9px 12px;
    border-radius: 16px;
    color: var(--ned-support-muted);
    background: rgba(255, 255, 255, 0.055);
    border: 1px solid rgba(255, 255, 255, 0.075);
    font-size: 12px;
    font-weight: 700;
}

.ned-support-thread-list {
    display: flex;
    gap: 8px;
    overflow-x: auto;
    padding-bottom: 2px;
}

.ned-support-thread-pill {
    min-width: 138px;
    border: 1px solid var(--ned-support-line);
    border-radius: 16px;
    padding: 9px 10px;
    color: var(--ned-support-text);
    background: var(--ned-support-card-2);
    text-align: left;
    cursor: pointer;
}

.ned-support-thread-pill strong,
.ned-support-thread-pill span {
    display: block;
}

.ned-support-thread-pill strong {
    font-size: 12px;
    color: var(--ned-support-accent);
}

.ned-support-thread-pill span {
    margin-top: 3px;
    color: var(--ned-support-muted);
    font-size: 12px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.ned-support-messages,
.ned-support-admin-thread {
    min-height: 180px;
    max-height: 280px;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    gap: 10px;
    padding: 12px;
    border: 1px solid rgba(125, 211, 252, 0.15);
    border-radius: 20px;
    background: rgba(2, 6, 23, 0.34);
}

.ned-support-empty,
.ned-support-admin-loading,
.ned-support-admin-error {
    color: var(--ned-support-muted);
    padding: 18px;
    text-align: center;
}

.ned-support-message {
    max-width: 88%;
    padding: 10px 12px;
    border-radius: 18px;
    border: 1px solid rgba(255, 255, 255, 0.08);
    background: rgba(255, 255, 255, 0.06);
}

.ned-support-message.is-user {
    align-self: flex-end;
    background: linear-gradient(135deg, rgba(14, 165, 233, 0.22), rgba(59, 130, 246, 0.12));
}

.ned-support-message.is-admin {
    align-self: flex-start;
    background: linear-gradient(135deg, rgba(124, 58, 237, 0.20), rgba(20, 184, 166, 0.10));
}

.ned-support-message-meta {
    display: flex;
    justify-content: space-between;
    gap: 10px;
    color: var(--ned-support-muted);
    font-size: 11px;
    margin-bottom: 5px;
}

.ned-support-message p {
    margin: 0;
    color: var(--ned-support-text);
    white-space: pre-wrap;
    overflow-wrap: anywhere;
}

.ned-support-form,
.ned-support-admin-reply {
    display: grid;
    gap: 10px;
}

.ned-support-form textarea,
.ned-support-admin-reply textarea,
.ned-support-card input,
.ned-support-card textarea,
.ned-support-card select {
    width: 100%;
    border: 1px solid rgba(125, 211, 252, 0.18);
    border-radius: 16px;
    padding: 12px;
    color: var(--ned-support-text);
    background: rgba(2, 6, 23, 0.55);
    outline: none;
}

.ned-support-form textarea:focus,
.ned-support-admin-reply textarea:focus,
.ned-support-card input:focus,
.ned-support-card textarea:focus,
.ned-support-card select:focus {
    border-color: rgba(56, 189, 248, 0.58);
    box-shadow: 0 0 0 3px rgba(56, 189, 248, 0.13);
}

.ned-support-form button {
    min-height: 44px;
    font-weight: 900;
}

.ned-status-open { color: var(--ned-support-good) !important; }
.ned-status-pending { color: var(--ned-support-warn) !important; }
.ned-status-resolved { color: var(--ned-support-done) !important; }

.ned-support-admin-wrap {
    color: var(--ned-support-text);
}

.ned-support-admin-hero,
.ned-support-card {
    border: 1px solid var(--ned-support-line);
    border-radius: 24px;
    background: linear-gradient(180deg, rgba(10, 18, 39, 0.96), rgba(14, 24, 54, 0.93));
    box-shadow: 0 20px 70px rgba(2, 6, 23, 0.18);
}

.ned-support-admin-hero {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 20px;
    padding: 24px;
    margin: 18px 20px 18px 0;
}

.ned-support-admin-kpis {
    display: flex;
    gap: 10px;
}

.ned-support-admin-kpis div {
    min-width: 94px;
    padding: 14px;
    border-radius: 18px;
    border: 1px solid rgba(255, 255, 255, 0.08);
    background: rgba(255, 255, 255, 0.055);
    text-align: center;
}

.ned-support-admin-kpis strong,
.ned-support-admin-kpis span {
    display: block;
}

.ned-support-admin-kpis strong {
    font-size: 25px;
}

.ned-support-admin-kpis span {
    color: var(--ned-support-muted);
    font-size: 12px;
    margin-top: 4px;
}

.ned-support-admin-grid {
    display: grid;
    grid-template-columns: minmax(280px, 0.9fr) minmax(340px, 1.4fr);
    gap: 18px;
    margin-right: 20px;
}

.ned-support-card {
    padding: 20px;
}

.ned-support-card form label {
    display: grid;
    gap: 7px;
    margin: 14px 0;
}

.ned-support-card form label span {
    color: var(--ned-support-muted);
    font-weight: 800;
}

.ned-support-admin-active {
    margin: 14px 0;
    padding: 12px;
    border-radius: 16px;
    color: var(--ned-support-muted);
    background: rgba(255, 255, 255, 0.055);
}

.ned-support-admin-reply-actions {
    display: flex;
    gap: 10px;
    align-items: center;
    justify-content: flex-end;
    flex-wrap: wrap;
}

.ned-support-ticket-list-card {
    margin: 18px 20px 0 0;
}

.ned-support-ticket-list {
    display: grid;
    gap: 10px;
}

.ned-support-ticket-row {
    width: 100%;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    padding: 14px;
    border: 1px solid rgba(125, 211, 252, 0.14);
    border-radius: 18px;
    color: var(--ned-support-text);
    background: rgba(255, 255, 255, 0.045);
    cursor: pointer;
    text-align: left;
}

.ned-support-ticket-row:hover,
.ned-support-ticket-row:focus {
    border-color: rgba(56, 189, 248, 0.44);
    background: rgba(56, 189, 248, 0.08);
    outline: none;
}

.ned-support-ticket-main,
.ned-support-ticket-meta {
    display: grid;
    gap: 4px;
}

.ned-support-ticket-main em,
.ned-support-ticket-main small,
.ned-support-ticket-meta small {
    color: var(--ned-support-muted);
}

.ned-support-ticket-main em {
    font-style: normal;
}

.ned-support-ticket-meta {
    justify-items: end;
}

.ned-support-badge {
    padding: 6px 10px;
    border-radius: 999px;
    background: rgba(255, 255, 255, 0.07);
    border: 1px solid rgba(255, 255, 255, 0.08);
}

@keyframes nedSupportPulse {
    0%, 100% { opacity: 0.55; transform: scale(1); }
    50% { opacity: 0.95; transform: scale(1.04); }
}

@media (max-width: 782px) {
    .ned-support-fab {
        right: 14px;
        bottom: 84px;
        min-height: 48px;
    }

    .ned-support-fab-text {
        display: none;
    }

    .ned-support-drawer {
        right: 10px;
        bottom: 140px;
        width: calc(100vw - 20px);
        max-height: calc(100vh - 160px);
        border-radius: 22px;
    }

    .ned-support-actions {
        grid-template-columns: 1fr;
    }

    .ned-support-admin-hero,
    .ned-support-admin-grid {
        display: grid;
        grid-template-columns: 1fr;
        margin-right: 10px;
    }

    .ned-support-admin-kpis {
        display: grid;
        grid-template-columns: repeat(3, 1fr);
    }

    .ned-support-ticket-row {
        align-items: flex-start;
        flex-direction: column;
    }

    .ned-support-ticket-meta {
        justify-items: start;
    }
}

/* v1.2 live notification + visitor intelligence upgrades */
.ned-support-settings-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 10px;
    margin: 12px 0;
}

.ned-support-check {
    display: flex !important;
    grid-template-columns: none !important;
    align-items: center;
    gap: 9px !important;
    margin: 0 !important;
    padding: 11px 12px;
    border: 1px solid rgba(125, 211, 252, 0.14);
    border-radius: 14px;
    background: rgba(255, 255, 255, 0.045);
    color: var(--ned-support-muted);
    font-weight: 700;
}

.ned-support-check input {
    margin: 0;
}

.ned-support-live-card {
    margin: 18px 20px 0 0;
}

.ned-support-section-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 14px;
    margin-bottom: 14px;
}

.ned-support-section-head p {
    margin: 4px 0 0;
    color: var(--ned-support-muted);
}

.ned-support-visit-list {
    display: grid;
    gap: 10px;
}

.ned-support-visit-row {
    display: grid;
    grid-template-columns: minmax(0, 1.25fr) minmax(220px, 0.75fr);
    gap: 14px;
    padding: 14px;
    border: 1px solid rgba(125, 211, 252, 0.14);
    border-radius: 18px;
    background: rgba(255, 255, 255, 0.045);
}

.ned-support-visit-row.is-new,
.ned-support-ticket-row.has-unread {
    border-color: rgba(34, 197, 94, 0.42);
    background: linear-gradient(135deg, rgba(34, 197, 94, 0.12), rgba(56, 189, 248, 0.07));
    box-shadow: 0 0 0 1px rgba(34, 197, 94, 0.06), 0 18px 48px rgba(34, 197, 94, 0.08);
}

.ned-support-visit-row > div {
    display: grid;
    gap: 4px;
    min-width: 0;
}

.ned-support-visit-row strong,
.ned-support-visit-row b {
    color: var(--ned-support-text);
}

.ned-support-visit-row em,
.ned-support-visit-row small {
    color: var(--ned-support-muted);
    font-style: normal;
    overflow-wrap: anywhere;
}

.ned-support-ticket-main mark {
    display: inline-block;
    margin-left: 7px;
    padding: 3px 8px;
    border-radius: 999px;
    color: #052e16;
    background: #86efac;
    font-size: 11px;
    font-weight: 900;
}

[data-ned-live-unread].is-hot,
[data-ned-live-visits].is-hot {
    color: #86efac;
    text-shadow: 0 0 18px rgba(34, 197, 94, 0.42);
    animation: nedSupportHotPulse 1.25s ease-in-out infinite;
}

.ned-support-admin-hero.has-live-alert {
    border-color: rgba(34, 197, 94, 0.6);
    box-shadow: 0 0 0 4px rgba(34, 197, 94, 0.10), 0 24px 80px rgba(34, 197, 94, 0.16);
}

@keyframes nedSupportHotPulse {
    0%, 100% { transform: scale(1); }
    50% { transform: scale(1.08); }
}

@media (max-width: 782px) {
    .ned-support-settings-grid,
    .ned-support-visit-row {
        grid-template-columns: 1fr;
    }

    .ned-support-section-head {
        align-items: flex-start;
        flex-direction: column;
    }
}


/* Client polish: clean online chat only */
.ned-support-actions,
.ned-support-wa,
.ned-support-new,
.ned-support-statusbar,
.ned-support-thread-list,
.ned-support-thread-state {
    display: none !important;
}

.ned-support-drawer {
    gap: 14px;
}

.ned-support-drawer-head p {
    font-size: 14px;
    line-height: 1.45;
}

.ned-support-messages {
    min-height: 260px;
    max-height: 360px;
}

@media (max-width: 640px) {
    .ned-support-drawer {
        right: 10px;
        left: 10px;
        width: auto;
        bottom: 104px;
        max-height: calc(100vh - 126px);
        border-radius: 20px;
    }

    .ned-support-messages {
        min-height: 240px;
        max-height: 45vh;
    }
}

/* v1.2.2: center the close icon perfectly inside its button */
.ned-support-close {
    display: inline-flex !important;
    align-items: center !important;
    justify-content: center !important;
    padding: 0 !important;
    margin: 0 !important;
    flex: 0 0 34px !important;
    width: 34px !important;
    height: 34px !important;
    min-width: 34px !important;
    min-height: 34px !important;
    max-width: 34px !important;
    max-height: 34px !important;
    line-height: 34px !important;
    text-align: center !important;
    box-sizing: border-box !important;
    font-size: 24px !important;
    font-weight: 700 !important;
}

.ned-support-drawer-head {
    align-items: flex-start !important;
}